Teller is excited to announce that it is partnering with Brooklyn Cooperative to run a pilot program for its credit union members, starting in October 2016. Brooklyn Cooperative has always been one of the most innovative and customer-focused banking institutions in New York City. This partnership continues that trend by giving its members another option to communicate with the credit union and access Teller's educational resources. 


Pilot Program Information

Teller is a messaging platform for banks and credit unions. Brooklyn Cooperative will be using the Teller platform to provide members with the ability to communicate with Brooklyn Coop through text messaging. Now, when the credit union members have a question about their checking account or other financial products, they can chat with the Brooklyn Coop the same way they would chat with a friend or family member. 


What Can Members Ask? 

New and existing Brooklyn Cooperative members can send a text message to the new phone number and receive instant answers to over 300 questions. Here are just a few questions to try out: 

  • How do I open a new account?
  • What do I do if I lost my debit card?
  • How do I change my address?
  • What are your hours today? 
  • How do I set up automatic payments?
  • How do I build a budget?
  • How much should I be saving for retirement?
  • How can I improve my credit score?
  • How do I start investing?

Teller Educational Material

Here are just a few of the topics that members can ask about:

Frequently Asked Questions

Is My Information Safe?

Yes, your information is completely safe and will not be shared with any third-parties. To use this service, you don't need to share any personal information or your bank account information. In fact, the only piece of personal information that we keep is your phone number so that we can send a text message back. You can read more about the terms of use here

Who can I contact for more information or support?

You can send an email to with any questions you have, or use our contact form.