(Link) Can Chatbots Promote Financial Inclusion?

Since attending the DFS Lab in Sri Lanka, I've been thinking a lot about how chatbots can be used to promote financial literacy and access to financial services. I believe that given mobile penetration around the world and the proliferation of messaging apps, chatbots present a great opportunity for formal financial institutions to reach new customers. Many of the same thoughts are echoed in this write-up about chatbots being used to promote financial inclusion.